PCA is one of the UK’s largest archaeological companies, with seven offices across the country. We have been delivering professional heritage services for 30 years. We are looking to recruit an IT assistant, to help our IT Manager. There is no requirement for knowledge of or experience in archaeology, just a positive attitude and a willingness to help.
Job Title: IT Assistant
Job Location: London or Cambridge
Job Type: Permanent, following successful completion of a six-month probationary period
Salary: £30,000 – £35,000 per annum, depending on experience
Hours: Monday – Friday 8.30am – 5pm with out of hours working required
We are recruiting for an IT Assistant to work directly with PCA’s IT manager. The successful candidate will provide 1st and 2nd line support to staff who are located across all PCA offices and sites.
The role will not only see you providing 1st & 2nd line support but also supporting the IT Manager in delivering IT projects. You will have the opportunity to get involved with on-site problem solving IMAC (Installations, moves and changes) and project management. Projects range from PC installs, upgrades through to office implementations comprising services, networking, server cabinets and servers.
This role requires someone who is suited to a work pattern where no one day is the same. It is essential that this role is fulfilled by someone who can drive and travel to any of our PCA offices. Weekly visits to the London and Cambridge offices will be required, as will visits to the other regional offices as required.
You will be the first point of contact for any IT issues and queries, resolving in a timely manner to ensure systems remaining fully operational across the business.
This role will require out of hours working on a regular basis, and will include some of the following duties:
• Providing 1st / 2nd line support to support staff with any technical support
• Troubleshooting relevant equipment, such as PC/laptop/tablets, wired and wireless LAN problems, AV equipment
• Diagnosing and resolving hardware and software issues
• Warranty repairs
• Patch management
• Mobile Device management
• Installing and configuring IT equipment
• Adding and maintaining user access and permissions (Windows Active Directory/Azure/O365 Exchange/Coretime)
• Undertaking software and hardware upgrades and maintaining asset registers
• Providing support to staff in the use of IT equipment and software
• Managing and maintaining server & network infrastructure
• Carrying out routine maintenance on all IT assets
• Maintaining security and backup operations
• Repairing and configuring current & new equipment for existing and new users
• Preparing IT equipment for recycling
Job Requirements:
Essential:
• Working knowledge of IT infrastructure, hardware and software
• Experience of providing 1st and 2nd line support
• Driving license
• IT Security awareness
• Ability to work outside of core hours (08.30 – 17.00)
Desirable:
• A proven track record within a desktop support / IT support role
• Demonstrated proficiency in internal IT support
• Strong skills in Microsoft Office Suite.
• Experience of:
o Active Directory / Group Policy / DNS
o Office 365
o Windows Server
o Windows 10/11
o Networking (LAN / WAN / VPN)
o Installing and configuring software & hardware
Employee benefits:
• Friendly and supportive work environment
• 28 days of annual leave (including bank holidays and 3 days for Christmas, if employed over the Christmas period), rising on service length
• High quality PPE and site welfare provision– the safety of our staff always comes first
• Mental Health First Aiders
• Cycle to work scheme
• Flexible working, TOIL, possibility of work from home if eligible
• Childcare vouchers, Christmas vouchers
• H&S training relevant for your role will be provided and paid in full (SSSTS, First Aid, Asbestos Awareness, CAT and Genny etc.)
• Chartered Institute for Archaeologists (CIfA) subscriptions paid in full
• Annual appraisal and progression opportunity
• Company pension scheme
PCA is committed to a comprehensive equal opportunities policy in which individuals are selected and treated on the basis of their relevant merits and abilities without regard to race, religion or belief, colour, sex, age, national origin, disability or sexual orientation. All applicants with the relevant qualifications and experience are welcome to apply for this opportunity. You must have the right to work and live in the UK in order to apply for this role.
In accordance with our GDPR policy, we will not keep unsuccessful applicants’ details on our system, unless you expressly request that we do. To apply please email your CV and covering letter to Caroline Edwards (CEdwards@pre-construct.com) Please specify on your application which role you are applying for. If successful, you may be asked to attend an interview at our office in London. Applications will be considered on receipt, so please feel free to apply at any time before the specified closing date.
Closing date for applications: 13/12/2024
